At Rayflex Rubber Ltd we take your data privacy very seriously and are committed to protecting your personal information.
When we talk about “pvc-strip,” “rayflexgroup”, “Rayflex Rubber,” “Rayflex”, “we,” “our,” or “us” in this policy, we are referring to Rayflex Rubber Ltd, the company which provides the Services. When we talk about the “Services” in this policy, we are referring to manufacture of PVC Strip Curtains and supply of PVC, rubber site safety goods and other products.
Please read this policy carefully to understand how we collect, use and store your personal data.
Rayflex Rubber Ltd registered in England and Wales, company no: 1237019
If you have any questions regarding our privacy statement, please write to:
Rayflex Rubber Ltd
Palatine Industrial Estate
Or call on: 01925 638753
This policy includes:
- How we collect information
- Where we collect information from
- What personal information we collect
- How we will use your personal information
- Financial data
- Children’s data
- How we keep your data safe and who has access to it
- How we keep your information up-to-date
- Your right to your information
- Changes to this policy
How we collect information
We may collect information about you whenever you interact with us, for example when you:
- Enquire about our services, visit our website
- Sign up to receive updates
- Post content to our social media sites (including Facebook)
- Purchase online or over the telephone
- Contact us through the following channels: online, email, phone, SMS, social media or post
We may also receive information about you from third parties – but only if you’ve given them permission to share your information.
Where we collect information from
Rayflex may collect information in the following ways:
When information is directly given to us -
You may provide your details to us when you request specific information about our services or meet at an exhibition or networking events. You may also request general information about our services via the website.
When information is given to us indirectly -
Your information may have been shared with us by a reputable data provider. These organisations will have their own privacy policies and must ensure that the data they provide us is fully compliant with EU GDPR (European Union’s General Data Protection Regulation) for the purposes we have stipulated e.g. distribution of marketing materials and telesales.
The data providers are chosen because they demonstrate transparency, accuracy and security in their approach to data governance and must set the highest standards in data management, processing and provision adhering to GDPR regulations and ICO (information commissioner’s office) principles and directives.
When you have given other organisations permission to share it -
You may have provided your details to another organisation. For example, delegate listings at exhibitions, members list for networking, credit checks and business clubs and associations. However, when working with other organisations, we work to ensure it’s completely clear to you that your information will be shared for marketing purposes.
Social media -
You might give us permission to access information from messaging services like Facebook, LinkedIn and Twitter. This will depend on your settings or the privacy policies for the particular social media site.
When you are using our website we collect information -
Upon visiting our website, information about your visit is recorded and stored. Please read our cookies policy for more details.
What categories of personal information we collect
The type and quantity of information we collect and how we use it depends on why you are providing it.
If we are sending you marketing material and news, for example, we may collect where relevant:
Your contact details - full address, email address, phone number and mobile number (if supplied)
How we will use your personal information
We will use your personal information in a number of ways, including for the following:
- To provide you with the services or any information you have requested
- To update you on any changes to our services
- To update you on marketing news
- To maintain our organisational records and ensure we have your most up-to-date marketing preferences
- To analyse and improve the operation of our website
- To contact you where you have been identified as a contact person for a business or organisation, (if we obtain your contact details in this way, we will only use them to contact you in the ways in which you have agreed to be contacted)
To contact us about your marketing preferences, please write to Rayflex Rubber Ltd, Unit 11B, Palatine Industrial Estate, Causeway Avenue, Warrington, WA4 6QQ.
Rayflex do not hold electronic or hard copies of your financial data. We use the trusted and secure payment system, Sagepay, for all our transactions. If you would like to read Sagepay’s GDPR statement, please view here: http://www.sage.com/company/gdpr.
We do not actively collect information from children (under-18s), and would not knowingly hold or process data of a minor. The data we collect is for use in predominately business 2 business and is that of decision makers or their employees, as such we have no imperative or requirement to hold the data of children.
How do we keep your data safe and who has access to it?
We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it.
We ensure that there are appropriate technical controls in place to protect your personal details. For example, we use encryption technology on our websites and carry out regular security reviews on our network.
We always ensure only authorised personnel have access to your information i.e. Rayflex personnel and directors, they are appropriately trained to manage your data.
Despite all our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information, we cannot guarantee the security of any information you disclose to us online, and you must understand that you do so at your own risk.
Who we share your personal data with
We do use external organisations/third party software to process personal data and distribute marketing materials. Before adopting these company’s software, we perform rigorous checks to ensure they meet all relevant regulations and legislation and ensure that only we can access your data within these systems. Our suppliers do not access your data, it is controlled by Rayflex through secure logins, and we seek to provide maximum protection to your personal details.
Financial or technical considerations may occasionally lead us to use the services of a supplier based outside the European Economic Area (EEA), which in turn might lead to your personal information being transferred, processed and stored outside the EEA. If these suppliers are based in countries that European Union authorities do not consider provide adequate levels of protection for personal data, we take steps to provide suitable safeguards to protect your personal information, such as entering the European Commission approved standard contractual clauses.
We may legally be required to disclose your details if required to by the police or for regulatory reasons. We will only ever share your data in other circumstances if we have your consent to do so.
How we keep your information up-to-date
Where possible, we try to keep your records up to date; for example, we aim to contact you at least once every two years by telephone to ensure your information on our database is correct. However, we really appreciate it if you let us know if your contact details change.
How long we keep your information for
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any customer for a minimum of six years after final invoice to comply with HM Customer & Revenue legal requirements.
If you ask us to stop sending you marketing materials that we have been sending you on the basis of consent, that you have given us, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
We would still send marketing materials to the business (company name, company address, company switchboard number, company generic email e.g. sales@ or info@) and to anyone within the business who has given their consent.
Our legal basis for processing your information
Although in many cases we will seek consent to process your personal data, in some instances we may process your information without consent when we are legally allowed to do so. This will only be where it is in our legitimate interests to do so and where we are confident that such processing is not likely to prejudice your legitimate interests or rights and freedoms.
Where we are processing your personal data on the basis of consent that you have given us, you are entitled to withdraw that consent at any time such that we can no longer rely on it as a basis for continuing to process your personal information.
You retain control of how we use your data and you have the right to ask us to rectify any inaccuracies or to stop processing your personal information, which we will do. In some circumstances we may legally be required to retain your personal information. However, this will be discussed with you depending on your requirements and does not apply if we are processing your data to contact you regarding, or sending you, marketing materials. Please call us on 01925 638753 if you have any concerns.
You have the ‘right to be forgotten’ if we are processing your data on the basis of consent, unless there are other legal grounds and obligations that require us to keep your personal data. In this case any personal data we hold would be erased and we would be unable to fulfil any requests about the information we had held retrospectively.
You also have the right to request a copy of the information we hold about you. If you want to access your information, please contact: Rayflex Rubber Ltd, Unit 11B, Palatine Industrial Estate, Causeway Avenue, Warrington, WA4 6QQ.
If you would like to raise a concern or make a complaint about how we process your personal data, or about any of the services provided by Rayflex, we encourage you to speak to or write to us and the matter will be fully investigated by one of our Directors and we will report back to you within 20 working days of the original complaint.
Please do revisit this policy each time you consider giving your personal information to Rayflex.
Changes to this Privacy Statement
This statement may change from time to time. If we make any significant changes to this policy, we will publicise these changes clearly on our website.
General Data Protection Regulation
Under the General Data Protection Regulation, which will become law in the UK on the 25th May 2018, you are also granted a number of additional rights. These include:
- The right to rectification
- The right to erasure
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
For more information on these rights please read the relevant guidance issued by the ICO here