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FAQ's

?What applications can PVC and Rubber used in?

ATraditionally rubber and PVC are used across a wide range of industrial applications: From Food and Drink industries to Agriculture and Pharmaceuticals. In recent years we have supplied bespoke and innovative goods and doorkit systems to freezer and coldstore applications, data centres, fruit ripening rooms, supermarkets and to private and domestic individuals looking to achieve cost effective, energy saving solutions for shops, bakeries, homes, pets, public houses and more.

?I am unsure if the PVC / Rubber / Impact Door product you sell will suit my application requirements, can I seek advice?

AYes – our experienced sales team are ready to discuss your requirements and will design bespoke solutions, where possible, to meet your needs.

?Do the prices displayed include tax?

ANo – all prices quoted do not include VAT, it is added on and displayed at the checkout.

?What are your carrier’s delivery hours?

AOur carriers deliver between 8am and 5pm, Mondays to Fridays only and not bank holidays.

?What delivery / collection services do you offer?

AWe try at all times to ensure our customers have a comprehensive variety of delivery options, if we cannot facilitate your requirements our customers are welcome to collect all goods from our Warrington site.

?Delivery options are listed below and can be chosen online at point of order:

AUK Mainland Standard - 3 day delivery, Mon-Fri (from dispatch) between 8am – 5pm, within the UK (except Ireland, Highlands and Islands). Signatory must be available to check and accept the goods.

UK Mainland Next Day - Guaranteed next day delivery Mon-Fri (from dispatch) between 8am - 5pm within the UK (except Ireland, Highlands and Islands). Signatory must be available to check and accept the goods.

UK Mainland Pre Noon - Guaranteed next day delivery Mon-Fri (from dispatch) before 12pm (on orders received pre noon) within the UK (except Ireland, Highlands and Islands). Signatory must be available to check and accept the goods.

Orders can still be placed online for Ireland, Highlands, Islands, Europe and Worldwide; however, we will contact you with carrier details and price upon order receipt.

?How long will it take my order to arrive?

AWe endeavour to fulfil every order in the shortest possible time. Stock orders can be collected same day and deliveries can typically be dispatched within 24 hours (on orders placed pre noon). Non stock items and manufactured goods should typically arrive within 3-5 working days (on next day delivery services).

?Do you require a signature on delivery?

AYes, our carriers will require a signature on delivery. Please ensure you check the goods thoroughly before accepting the goods. Upon your acceptance our insurance is no longer valid and responsibility lies with the customer. This may affect your rights to return / replace the goods free of charge and we reserve the right to levy handling charges.

?What happens if I am unavailable upon delivery and cannot sign for the goods?

AOur carriers will leave a note stating that attempted delivery was unsuccessful and detailing where the goods will be held. In this situation you should contact your local depot and arrange collection. Redeliveries to private addresses are subject to a 2nd delivery charge.

?I don’t have an account with Rayflex - How can I pay?

ANone account holders have a variety of payment options available. We accept cheques, BACs or Credit Card Payments over the phone. We only use SagePay secured payment systems to ensure your privacy is maintained at all times

?Are your online credit card payment systems secured?

AWe use a UK based online payment partner, SagePay who handle all of our online card transactions in a secure environment using the latest security technology.

?What applications can Impact Doors be used in?

ATraditionally impact doors have been used extensively across most industrial applications where there was external heavy duty traffic. However, this trend altered when door systems started to become affordable to the mass market. The move allowed any commercial or industrial application that required heat loss management, contaminant protection and noise reduction, to source hands free passage door systems and to offset the cost against vastly reduced energy bills.

?What is the best way to measure my structural opening size?

AIt is extremely simple, please view the How To Measure Your Opening guide and if you require any further assistance please do not hesitate to contact us.

?Why should I use an impact door?

APlease see the Why use Impact Doors section of the website. There are numerable benefits that are listed in some detail.

?Are there any alternatives to impact doors?

AYes, PVC strip curtains are widely sold as an economical alternative to impact doors. View our PVC Strip Curtains product page. They are completely different systems and offer variable benefits, please speak to us if you are unsure on what system you may require.

?My PVC strip curtain needs replacing! Do I have to buy the full kit again?

AWe offer a replacement PVC strip service at Rayflex. We understand that the PVC strips need replacing due to age or damage but the suspension systems are often still usable. In short, you don’t ever have to replace the whole kit, PVC strips are sold in singles, so there is the option to buy as many as needed and if the rails do need replacing these can also be bought as individual pieces online. Please remember there is a minimum order charge of £30 net on all online orders.

?What happens if my PVC strip curtain become dirty?

APVC strips can easily become dirty, especially in environments that can get quite grubby, but it's easily fixed! Simply take down the dirty strips, grab a bucket of warm water and a sponge and gently wipe the surface of the PVC. Once you have finished and are happy with your PVC strips, wipe down to ensure the strips are completely dry to avoid streaks appearing on the PVC strips. If your strips are dirty or scratched beyond repair, please have a chat to our sales team to concerning our replacement strip service.

?Which PVC strip curtain is best for me?

AWe have a large range of PVC strip and PVC sheet products in a variety of thicknesses, widths and colours! Our standard grade PVC strip is used in most industry applications; the temperature range is between 50°C to -15°C, the same details apply to our ribbed PVC curtain. The thick ribbed protrusion ensures that the PVC core is protected from constant streams of traffic from both vehicles and pedestrians. Our freezer grade PVC strip works between the temperatures of +30°c to -40°C however, it works best and is designed for use in applications that operate constantly below 0°c. We also provide frosted PVC strip which is perfect for reduced visibility and adding privacy, anti-static PVC strip which is used in applications such as datacentres and perforated PVC strip which is part of our insect barrier range. We also stock coloured PVC strip in both transparent and opaque ranges. If you would like more information on any of these products, our sales team is happy to advise which PVC product is the perfect match based on the application and environment.

?What are ChillFlex PVC curtains?

AChillFlex PVC strip curtains are ideal for use on open fridges and freezers, the PVC strip curtains keep the cold air in the fridges / freezers so even on the hottest days your customers are not disappointed with warm products from the fridges. As the curtains are crystal clear, visibility is not reduced; however, it does deter thieves as it’s harder to sneak products out. It also expands the life of the refrigerator as it lessens the load on the compressor meaning the fridge has to work less to achieve the perfect temperature. ChillFlex PVC strip curtains are a small investment that offers many benefits. Get in touch with our team if you would like more information.

?What are ScreenFlex curtains?

AScreenFlex curtains are large PVC partitions designed to act as a temporary and movable walls. They are installed to maximise space, control temperature, dust and humidity in a wide range of applications. These products are entirely bespoke and take around 5-10 days to manufacture.

?When ordering PVC strip curtains, what information do I need to provide?

AWe need the height and width of the opening, please just measure the clear opening space we will automatically add allowances on the width and the height of the doorway to ensure that small adjustments can be made. We also need to know if the opening is completely internal or external facing and the type of traffic (FLTs / pedestrian only / pump trucks etc). Please advise us on how frequently the doorway is used - all this information allows us to recommend which product is perfect for you and to calculate the price. Please always highlight any application specific concerns that you might have before ordering.

?Do you install PVC strip curtains?

ANo, we are a supply only company but we provide everything you need to do it yourself and we also have handy guides to help you successfully install the PVC strip curtain. You can take a look at our install guides or watch our YouTube videos for a visual guide.